Returns & Cancellations
What is your return policy?
Love it or exhange/return it. 14 Day return/exchange.Your satisfaction is guaranteed.
For expert help in choosing the correct size for your space, contact Dorothy to answer all your questions and concerns. Schedule a zoom meeting, or email Dorothy at dorothy@dorothyfagan.com
Return Policy and Order Cancellations
You may return or exchange artwork (Artist Open Editions or Original Paintings) within 14 days of receiving it (except for sale items, merchandise, and custom orders—see below). To make a return or exchange, please visit Exchange Art or contact us at support@dorothyfagan.com.
Returns
Items may be returned for a refund of the purchase price only; shipping charges will not be refunded. You will receive your refund in the same form of payment used to place your order. The cost of return shipping will be deducted from your refund.
Exchanges
Your replacement order will not be mailed until we receive your return. There are no additional shipping fees for replacement orders. If your exchange costs more than the original order, you must pay the difference. If your exchange costs less than the original order, you will receive Dorothy Fagan Fine Arts credit for the difference.
How to Return or Exchange an Item
- To get started, go to our Returns and Exchanges page where you can start your return by entering your order number and zip code (there is an exception for freight items – see below).
- Items must be in perfect condition and cannot be used/damaged to be eligible for return or exchange.
- Once you begin your return or exchange, you will be provided a UPS return label to print out and attach to your return (Don’t have access to a printer? You can go to any UPS store to have it printed. Just open the label on your smartphone and they will print it for you).
- Repack your order. Make sure the item(s) are securely packaged; use the original packaging if possible. You are responsible for any damage due to improper packaging.
- Send your return or exchange within 5 business days of receiving the return service label.
Return Details
Sale Items
Items marked as "sale" may not be returned or exchanged for any reason.
Custom Orders
Custom orders cannot be returned unless they are damaged in transit.
Items Damaged in Transit
If your package appears damaged, please email us at support@dorothyfagan.com so we can arrange to have it picked up and inspected. Please retain all of the original packing materials.
Return Shipping Costs
Artist Open Editions and Original Paintings
The return charge is the actual cost of shipping the artwork. To find out how much your return will cost, we will email you the UPS charge before sending your return lablel.
Refunds
Once your refund is processed, it may take 7–10 business days for your refund to appear in your payment account. Note that we cannot provide refunds for any items that have been damaged, or altered.You will receive your refund in the same form of payment used to place your order. You will be credited for the price of the item minus the cost of return shipping. Note that the original shipping charges will not be refunded. If your return was a gift, you may choose to receive Dorothy Fagan Fine Arts credit or to have the buyer refunded for the purchase price of the item. If you provided an email address when you ordered, we will notify you of the status of your return via email.
Cancellations
Any order (except sale, special or custom orders) can be canceled before it is shipped. To cancel an order, please email support@dorothyfagan.com. You will receive your refund in the same form of payment used to place your order. Your refund will be processed the next business day, though it may take 7–10 business days for your refund to appear in your payment account.
Returning Freight Orders
To return a piece delivered by freight, please contact us at support@dorothyfagan.com to make arrangements.
Can I cancel an order?
Cancellations
To cancel an order, email us at dorothy@dorothyfagan.com within 24 hours.
Orders for original artwork may be canceled within 24 hours, if they are not custom commissioned art. Terms of commissioned artwork are specified on commission contract.
Shipping art
When will my order ship?
Ship times vary depending on the piece you have selected and the time required to prepare your shipment.
Original Paintings
Most small works ship via USPS Priority Mail or Fed EX Ground. When your painting ships, we will email you the shipper's tracking information.
If you have ordered a medium or large sized oil painting, it will ship via FedEX Ground. You can expect it to ship within 7 -14 days.
Fine Art Prints
If you have ordered a Fine Art Print, you can expect it to ship within 2 weeks. After placing your order, you will receive an email confirming your order. Once your order ships, you will receive another email that includes the shipper's tracking information. Prints ship via UPS.
If you have questions about delivery times or tracking packages, please email us or call 804-366-0990.
How will my artwork be packaged?
Dorothy Fagan has been crating and shipping her paintings for 40 years. Every original painting and fine art print is inner wrapped and crated in heavy weight corrugated cardboard carton with lots of cushioning.
This photo shows a framed canvas limited edition in its packaging as it arrives to your home. The same care is given to every original oil painting.
Why is Shipping so Expensive?
I am an independent artist, not Amazon! With that, the original one-of-a-kind artworks we ship must be crated and guaranteed to arrive at your home in perfect condition. I have been shipping art for forty years, with very few lost or damaged pieces. We've learned the best way to get your art delivered!
FEDEX GROUND & FREIGHT
We purchase or construct crates and packaging that will protect your new aquisition during shipment. Our shipping expert is experienced with handling fine art, and how to package it properly. We usually ship via FedEX Ground or FedEX Freight for oversize pieces.
Do you offer white glove delivery & Installation?
WHITE GLOVE DELIVERY & INSTALLATION
If you are on the East Coast, we offer white glove delivery and installation in your home or place of business. This is especially helpful for oversize paintings, multiple artworks, or special needs. Contact us for availability in your area and a quote.
USPS Smaller artworks (under 16" x 20") may be shipped USPS Priority Mail.
ORDERING
I prefer not to place my order online. Is there another way I can order?
Yes. You may also place an order by calling the Virginia studio at 804-366-0990. Our hours are Monday - Friday 10:00 am - 5:00 pm EST, Saturdays 10:00 am - 3:00 pm EST
OR Contact Dorothy via email @ dorothy@dorothyfagan.com to schedule a call.
OR Visit the Studio Online or In Person. Schedule your studio visit.
Can I place an order from an International address?
Yes, we ship art via UPS or FedEX to any country where they deliver. You will be responsible for any duties or customs charges that your country places on your parcel.
When is my credit card charged?
Your credit card is charged at the time your order is placed.
Do you offer financing?
YES! You may finance your purchase.
You can take up to 6 months with no interest to pay for your artwork.
To make payment arrangements, let us know which artwork you wish to purchase and what payment schedule you would like. We will send you an invoice with the terms of your purchase. You can pay online with your credit card or electronic check. It's that simple! Email Dorothy at dorothy@dorothyfagan.com
Workshop Terms & Conditions
Workshop registration sales are final. We do not offer refunds.
You may transfer your workshop to another participant. To transfer your workshop registration to another person, kindly email us your name and the name & email of the person you wish to transfer your reservation to. We will switch your registration to send workshop materials to your friend.